• Call Us : +44 7871 442 593    |    Email : info@planteco.co.uk

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Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you haven’t received a refund
within 14 days, please contact us at info@planteco.co.uk

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@planteco.co.uk and send your item to: 26 Almondvale Lane, EH54 6GL Livingston, UK

Shipping

To return your product, you should mail your product to: 26 Almondvale Lane, EH54 6GL Livingston, UK
You will be responsible for paying for your own shipping costs for returning the item unless the reason for return is defects in the goods or incomplete/incorrect delivery. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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